Technical support for teachers

5. Testing equipment and space

Ensuring the functionality of audiovisual and computer equipment in teaching spaces is crucial for the quality of digital teaching. The IT Service and e-learning support centres at a HEI should ensure the possibility of testing the equipment before the start of the semester, as well as throughout the year ahead of important events (interim exams, exam deadlines, etc.).

For example, checking the functionality of cameras and microphones in classrooms, testing projectors and sound systems in hybrid classrooms, or assisting with connecting teachers' mobile devices to classroom systems can prevent technical difficulties that would disrupt teaching. Also, regularly checking computers and access rights on workstations in IT classrooms is essential for the readiness of these classrooms for uninterrupted work and learning.

Examples of good practice

Examples of good practice include organising technical testing sessions before the start of each semester, during which teachers can book appointments to check equipment and software in their classrooms. In addition, some institutions are developing an internal fault reporting system with a rapid response from the IT department within 24 hours or the e-learning support centre within 2 to 3 hours.