User satisfaction

1. Introduction

User satisfaction is one of the key quality measures of any educational service or technology, including e-learning. In the higher education context, it reflects not only students' satisfaction with the content and organization of the course, but also their perception of the availability of support, the quality of interaction, and the effectiveness of the digital tools used. Systematic satisfaction monitoring allows teachers and higher education institutions to understand the needs of students, detect potential problems, and react in a timely manner to improve the learning experience. The following discusses the key factors that shape satisfaction, methods of collecting feedback, ways of processing and interpreting data, and the possibilities of planning specific improvements with the support of tools available within the Moodle LMS.