User satisfaction

5. Action plan and improvement of activities/e-courses

The findings are only meaningful if they are translated into concrete changes. Therefore, an action plan is created that clearly defines priorities, responsible persons, deadlines and ways of monitoring implementation. If the results show that students want clearer instructions, the structure of the e-course can be improved through better navigation or an additional guide for beginners. If the need for more interaction is highlighted, it is possible to introduce mandatory forum discussions, group work via breakout rooms, or more collaborative activities.

The plan should also include pedagogical elements, such as adding regular short self-assessment tests or introducing feedback through automated tools. It is important that the action plan is realistic and measurable, which means that success criteria and deadlines should be set for each activity. After implementing the changes, a re-evaluation should be carried out to check whether the measures taken have actually increased user satisfaction. In this way, the evaluation process becomes cyclical and leads to continuous improvement of the quality of e-courses.