User satisfaction

6. Satisfaction tracking tools within Moodle LMS

Moodle offers a range of tools that enable instructors to monitor student satisfaction through a combination of formal and informal methods. The Survey activity allows for the creation of fully customized questionnaires using various question types (e.g., multiple-choice, rating scales, and open-ended questions). Instructors can decide when to administer a survey, at the end of an online course, after a specific activity, or midway through the semester, thereby supporting formative monitoring of student satisfaction and timely adjustments to teaching practices. The collected data can be exported and analyzed, enabling the creation of detailed reports for teaching teams or institutional purposes.

Discussion forums can serve as spaces for continuous and open feedback. Their main advantage is that students are able to share comments and suggestions in real time, rather than waiting until the end of the course. This allows instructors to respond promptly to emerging issues; for example, if students report unclear instructions or a need for more practical examples, activities can be adapted immediately. Forums can also be configured to allow anonymous feedback, which often encourages greater honesty and openness.

In addition, Moodle includes advanced features such as learning analytics, which enable instructors to monitor student engagement based on activity data generated within the system. Using predictive models and machine-learning techniques, analytics tools can identify students at risk of dropping out, detect signs of declining motivation, and anticipate participation patterns. These insights support proactive intervention, allowing instructors to address potential problems early, for instance, by contacting a student directly or providing additional learning resources.

The combined use of these tools allows instructors to monitor student satisfaction continuously and from multiple perspectives. Quantitative data derived from surveys and analytics are complemented by qualitative insights gathered through forums and student comments. Together, these sources create a comprehensive picture of the student experience, enabling flexible, real-time adjustments to course content and teaching methods. Ultimately, this approach enhances the quality and effectiveness of online courses while also reinforcing students’ sense that their feedback is valued and that they play an active role in shaping their learning experience.