Action Plan for Implementing Digital Technologies

7. References

[1] S. Kaplan and D. P. Norton, “The Balanced Scorecard: Measures that Drive Performance,” Harv. Bus. Rev., vol. 70, no. 1, pp. 71–79, 1992. [Accessed: Aug. 1, 2025]
[2] J. Doerr, Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs, Portfolio, 2018.
[3] T. Akao and Y. Mizuno, Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press, 1994.
[4] G. Jensen, "The Logical Framework Approach," Bond, 2010. [Accessed: Aug. 1, 2025]
[5] C. H. Weiss, “Nothing as Practical as Good Theory: Exploring Theory-based Evaluation for Comprehensive Community Initiatives,” in New Approaches to Evaluating Community Initiatives, Washington, DC, USA: Aspen Institute, 1995.
[6] W. E. Deming, Out of the Crisis, MIT Press, 1986.
[7] A. V. Feigenbaum, Total Quality Control, McGraw-Hill, 1991.
[8] European Association for Quality Assurance in Higher Education (ENQA), “Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG),” 2015. [Accessed: Aug. 1, 2025]
[9] J. Brumec, M. Tomičić, and S. Brumec, “Konstrukcija mjernih instrumenata za Balanced Scorecard,” in Proceedings of the 18th Conference on Methods and Tools for Information and Business Systems Development, 2006, pp. 21–30. [Accessed: Aug. 1, 2025]
[10] A. Janeš, N. Kadoić, and N. Begičević Ređep, “Differences in prioritization of the BSC’s strategic goals using AHP and ANP methods”, Journal of Information and Organizational Sciences, vol. 42, no. 2, 2018. [Accessed: Aug. 1, 2025]

Accessibility

Background Colour Background Colour

Font Face Font Face

Font Size Font Size

1

Text Colour Text Colour

Font Kerning Font Kerning

Image Visibility Image Visibility

Letter Spacing Letter Spacing

0

Line Height Line Height

1.2

Link Highlight Link Highlight