3. Determining activities to achieve strategic goals
3.5. Step 5: Defining the value range (D, d, g, G)
For each operational objective, four values are defined for the corresponding KPI:
- D – the lowest KPI value,
- d – the lower acceptable KPI bound,
- g – the upper acceptable KPI bound,
- G – the highest KPI value.
If the KPI value is between D and d, the operational objective is not being achieved satisfactorily. If the value is between d and g, the objective execution is satisfactory (though not yet as desired). If the value is above g, then the execution of the strategic objective yields a high level of satisfaction.
For each KPI, we set four performance levels:
|
KPI |
D (lower) |
d (lower middle) |
g (upper middle) |
G (upper) |
|
Number of mentors and mentees |
80 |
90 |
100 |
110 |
|
Average satisfaction score |
3.5 |
4.0 |
4.5 |
5.0 |
|
Percentage of active platform users |
60 % |
70 % |
80 % |
90 % |
|
Number of workshops held |
3 |
3 |
4 |
5 |
|
Average participant rating |
3.8 |
4.0 |
4.2 |
4.5 |
|
Request processing time (days) |
10 |
7 |
4 |
2 |
|
Amount of funds raised (EUR) |
30,000 |
40,000 |
50,000 |
60,000 |
|
Number of regulations revised |
2 |
3 |
4 |
5 |
|
Number of proposals submitted |
1 |
1 |
2 |
3 |
|
Number of partnership programs |
1 |
2 |
3 |
4 |
|
Percentage increase in new student applications |
5 % |
10 % |
15 % |
20 % |
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