User satisfaction

User satisfaction in the context of e-learning is determined by a combination of different factors that encompass both pedagogical and technical dimensions. In a higher education environment, students most often emphasize the quality of teaching materials, their clarity and relevance, as well as the logical organization of content within e-courses. The structure of e-courses must be transparent and intuitive, with clear learning paths and clear instructions for each activity, so that students can follow the work flow without difficulty. The availability of teachers is also particularly important, not only in terms of presence, but also in terms of timely communication and provision of support and feedback. The level of interaction between teachers and students, as well as among students themselves, often has a decisive influence on the perception of the quality of e-courses.

Technical aspects play an equally important role. The ease of use of the platform, the stability of the system and the reliability of the tools influence whether students spend their time learning or solving technical difficulties. Negative experiences on the technical side quickly reduce satisfaction and can lead to a drop in motivation. On the other hand, if the platform functions flawlessly, it becomes almost “invisible”, and the focus remains on learning itself.

Another important factor is the sense of belonging to the academic community. Participation in forums, group projects or discussions creates a sense of belonging and connectedness, which positively affects the perception of the value of e-courses. Satisfaction is also strongly influenced by motivational elements, such as clearly defined learning objectives, self-assessment opportunities, personalized feedback and flexibility in the pace of progress. When all these factors are in balance, pedagogically, technically and socially, students are more likely to remain engaged, feel supported and successfully complete the e-course.