User satisfaction

Various methods can be used to measure user satisfaction, and combining these approaches provides a more comprehensive understanding of learners’ experiences. The most common method involves student surveys administered after the completion of a specific activity or an entire online course. Such questionnaires typically include Likert-scale items for rating different aspects of the learning experience (e.g., content quality, clarity of instructions, and level of support), as well as open-ended questions that allow students to share personal experiences and suggest improvements. A particularly effective approach is the use of mixed questionnaires that integrate structured items with open responses, thereby capturing both quantitative and qualitative dimensions of satisfaction.

In addition to surveys, focus groups and interviews play an important role, as they offer deeper insight into students’ attitudes and perceptions. These methods help instructors better understand specific challenges and benefits of online courses that cannot be fully captured through numerical data alone. Furthermore, feedback forums or dedicated discussion spaces within the learning management system (LMS) can be used to collect comments continuously throughout the course. This approach creates opportunities for real-time feedback and enables instructors to respond promptly to emerging issues.

Learning analytics are also becoming increasingly significant. Metrics such as the number of logins, time spent within the system, frequency of participation in discussions, and completion of learning activities can be analyzed and linked to reported satisfaction levels in order to identify patterns of student behavior. Overall, the combination of quantitative and qualitative methods offers the most comprehensive insight into user satisfaction, as statistical trends are enriched by learners’ personal perspectives and experiences.