7. Literatura

S. Kaplan i D. P. Norton, “The Balanced Scorecard: Measures that Drive Performance,” Harv. Bus. Rev., vol. 70, no. 1, pp. 71–79, Jan. 1992. [Datum pristupanja: 1. kolovoza 2025.]

J. Doerr, Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs, Portfolio, 2018.

T. Akao i Y. Mizuno, Hoshin Kanri: Policy Deployment for Successful TQM, Productivity Press, 1994.

G. Jensen, "The Logical Framework Approach," Bond, 2010. [Datum pristupanja: 1. kolovoza 2025.]

C. H. Weiss, “Nothing as Practical as Good Theory: Exploring Theory-based Evaluation for Comprehensive Community Initiatives,” in New Approaches to Evaluating Community Initiatives, Washington, DC, USA: Aspen Institute, 1995.

W. E. Deming, Out of the Crisis, MIT Press, 1986.

A. V. Feigenbaum, Total Quality Control, McGraw-Hill, 1991.

European Association for Quality Assurance in Higher Education (ENQA), “Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG),” 2015. [Datum pristupanja: 1. kolovoza 2025.]

J. Brumec, M. Tomičić, and S. Brumec, “Konstrukcija mjernih instrumenata za Balanced Scorecard,” in Proceedings of the 18th

Conference on Methods and Tools for Information and Business Systems Development, 2006, pp. 21–30. [Datum pristupanja: 1. kolovoza 2025.]

A. Janeš, N. Kadoić, and N. Begičević Ređep, “Differences in prioritization of the BSC’s strategic goals using AHP and ANP methods”, Journal of Information and Organizational Sciences, vol. 42, no. 2, Dec. 2018. [Datum pristupanja: 1. kolovoza 2025.]

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