Key prerequisites for implementing online and hybrid teaching

Quality implementation of e-learning requires reliable and accessible pedagogical and information technology (IT) support, which enables teachers and students to effectively use digital tools and methods in education. This support must be systematically organised and aligned with institutional goals and quality standards.

Pedagogical support involves professional assistance in planning, designing and implementing e-courses. This includes advice on online teaching methods, the application of active learning strategies, the design of tasks and assessments and the integration of various digital tools into teaching. Pedagogical advisors or e-learning centers at the university or faculty level often offer templates, guidelines and personalised consultations to help teachers transition to a digital environment.

IT support provides technical assistance in the use of learning management systems (eg Moodle), video conferencing platforms (eg BigBlueButton, JitsiMeet, Zoom, MS Teams), collaboration software solutions and knowledge assessment and communication tools. IT teams help solve technical problems, maintain the infrastructure, develop additional functionalities and provide support in the implementation of new technologies.

These two components of support must be available in a structured manner, via helpdesk, email, consultations or online guides, all to increase teaching effectiveness and user satisfaction.

Examples of activities

• The e-learning centre advises the teacher in designing an inclusive e-college and helps them create accessible multimedia materials according to UDL guidelines.
• The IT Service provides a "helpdesk" for technical problems during exam periods, allowing students to participate in online exams without interruption.