Technical support for teachers

To enable teachers to quickly and independently solve technical problems, it is essential to create clear, concise and frequently updated instructions for using digital tools. These should be available in a variety of formats, such as text guides, visual infographics and short videos. The FAQ section further simplifies finding solutions to common problems.

For example, PDF guides with illustrations can be created for opening e-courses in Moodle LMS, videos created in OpenCast can be created and shared or instructions on how to set up Nextcloud file sharing space. Video tutorials can show the process of setting up online exams or registering for webinars. Infographics can be used to explain the basic steps in accessing systems.

Examples of good practice

Examples of good practice include higher education institutions that have an accessible section with technical instructions and FAQ documents tailored to specific teaching, such as the Faculty of Humanities and Social Sciences, University of Zagreb. Some universities create centralised knowledge bases that are regularly updated in collaboration with teachers and students, ensuring the relevance and accessibility of information.