Technical support for teachers

Quality technical support includes not only reacting to problems but also preventing them in a timely manner. Proactive monitoring includes continuous monitoring of key systems, identifying slowdowns or security threats, and informing teachers about upcoming work and changes.

For example, implementing open source tools like Prometheus and Grafana provides insight into LMS system performance, the number of active users, or server load. In addition, higher education institutions in Croatia can use network monitoring services offered by national institutions such as Srce and CARNET, which enable monitoring of network infrastructure, timely identification of security threats, and support in crisis situations.

Examples of good practice

Examples of good practice include the introduction of dashboards available to technical staff that display key system load parameters and security threats in real time.