Technical support for teachers

From a teacher's perspective, quality technical support means less time spent solving technical problems and more time to focus on pedagogical work. Increased availability of information, easy communication with the IT service and e-learning support centre at a HEI, and regular education directly affect the level of safety, self-confidence and quality of teaching.

Teachers who have support in testing equipment, timely assistance in case of technical difficulties as well as clearly structured and accessible instructions feel more confident and motivated in their daily work. This reduces the stress associated with the use of technology and increases the quality of the teaching process. In the long term, technical support contributes to the development of teachers' digital competences and their greater openness to innovations in teaching.

From an institutional perspective, investing in technical support contributes to system stability, teacher and student satisfaction, and strengthens the digital identity of an institution of higher education. When technical support is structured, proactive and aligned with the educational goals of the institution, it becomes crucial in the implementation of modern and quality education.

In addition, quality technical infrastructure and support created the foundation for the strategic development of digital teaching, including the implementation of a hybrid teaching model, e-learning and adaptation to the individualised educational needs of students. A higher education institution that systematically invests in technical support demonstrates a readiness for transformation and competitiveness in the modern educational context.