4. Education for other HEI staff

Education for other staff of higher education institutions (librarians, non-teaching staff, administration, management and technical support staff) is just as important as education for teachers, especially in the context of digital transformation and the introduction of online and hybrid teaching.

Education for different groups of non-teaching staff at HEI according to the tasks they perform:

Librarians

The focus of education for librarians should be digital services, e-resource management and information literacy (among many others).

Examples of training for librarians are:

  • using digital collections management systems (e.g. Dabar, Koha)
  • customer advice in an online environment
  • open access, copyright, scholarly publishing.

Administrative and technical staff

The focus of education for administrative and technical staff should be on digital administration and business, communication and information security.

Examples of training for administrative and technical staff are:

  • work in systems such as ISVU, ISSP, SharePoint, e-Citizens
  • introduction of digital signatures, e-invoice, e-documentation.

Administration (deans, vice-deans, secretariats, heads of services and centers, heads of departments)

The focus of education for people in management positions should be on strategic management of digital transformation, quality management and projects.

Examples of training for management staff are:

Planning and implementing e-learning at the institution level 
Monitoring and evaluating online and hybrid teaching
Using analytics tools (e.g. LMS reports, data dashboards).

IT support and system administrators

The focus of education for people working in IT services should be on infrastructure maintenance, technical support to users, and computer security.

Examples of training for IT staff are:

  • Management of LMS, servers and systems for video conferences
  • User management, technical troubleshooting
  • Information security, backup systems, authentication (AAI@EduHr).

Why is the education of non-teaching staff important?

Education of non-teaching staff at HEI is important because it supports the functioning of the entire educational process, enables faster and better support for teachers and students, ensures harmonised standards and quality in all parts of the institution, encourages cooperation between teaching and non-teaching staff, strengthens the digital resilience and adaptability of the institution, and facilitates the operations and management of the entire HEI.

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